Registered in England & Wales, Company number: 10929420
You will need to register to be able to access some services on the pentecycling.com website (our “site”). When you register your details online, it is your responsibility to ensure that the information provided is accurate and up to date.
When you place an online order through the site, you will be requested to provide personal and card payment details.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.
All site pricing will be shown in British pounds (GBP)
All pricing is shown inclusive of tax.
Duty Delivery Paid (DDP)
Pente will complete an accurate commercial invoice for international orders outside of the EU at the time of sale to accompany delivery. We do not hold responsibility for any duty or import changes due when clearing customs are the destination country. This will be up to the customer or recipient to clear.
Payments & Ordering
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
Returns & Exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to Pente within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Pente Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve months for a replacement or a repair. If neither of these is possible, we will offer a refund.
Returns are only accepted online for items purchased directly from www.pentecycling.com
Please include a suitable delivery address for us to despatch exchanged products to. All deliveries require a signature on receipt.
To initiate a return, simply email: email@example.com
Accident Replacement Policy
Proof of purchase must be provided.
The age of your kit will be taken into consideration, and wear and tear wont count towards accidental damage.
A discount code cannot be provided for products purchased through a third party website. Only items purchased through pentecycling.com count on the accident replacement policy.
The replacement discount can only be used at pentecycling.com
Any changes we may make to these Terms & Conditions in the future will be posted on this page. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.